Privacy Policy

Effective Date: [25 April 2025]

Walkover Web Solutions Pvt. Ltd. ("Walkover," "we," "our," or "us") respects your privacy and is committed to protecting the Personal Data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you and your organization use 50Agents (the "Platform")—an internal, AI‑agentic platform that enables companies to build custom AI agents (e.g., OKR Consultant Agent, Sales Agent) and connect to multiple data sources, third‑party applications, scheduled (cron) jobs, and APIs.

Note: 50Agents is designed for business‑to‑business (B2B) use. Where your organization deploys the Platform for its workforce, your employer acts as the Data Controller and determines what data are processed. We act as a Data Processor and handle data only under your organization’s instructions.

1. Scope

This Policy applies to information processed through the Platform, our related websites, mobile applications, dashboards, APIs, SDKs, and any associated services (collectively, the "Services"). It does not apply to:

  • Third‑party sites or services that integrate with the Platform.

  • Data your organization collects or processes outside the Platform.

2. Information We Collect

2.1 Data You or Your Organization Provide

Category

Examples

Account & Profile Data

Business email, name, job title, company, phone number, authentication credentials.

Content & Configuration

Prompts, workflows, cron schedules, API endpoints, agent logic, uploaded files, database connection strings, integration keys.

Support & Feedback

Chat transcripts, bug reports, survey responses.

2.2 Data We Collect Automatically

  • Usage Data: Log files, timestamps, feature interaction, error reports.

  • Device & Connection Data: IP address, browser type, operating system, device identifiers.

  • Telemetry: Performance metrics, API call metadata (method, latency, status code).
    We do not log the full payloads of your private business data unless explicitly enabled for debugging.

2.3 Data from Integrations

When you connect third‑party data sources or applications (e.g., CRM, ERP, email, Slack), we access and process data permitted by the scopes you authorize.

3. How We Use Information

We process data to:

  1. Provide the Platform and its core functions (build, train, schedule, and run agents).

  2. Secure and maintain the Services (fraud prevention, debugging, backup, disaster recovery).

  3. Improve and develop features, models, and user experience (aggregated analytics, A/B testing).

  4. Support you (respond to inquiries, provide documentation, onboarding, and training).

  5. Comply with legal obligations (tax, accounting, export controls, data‑protection laws).

We do not use your proprietary content to train publicly available AI models. Where we improve our underlying systems, we use only aggregated and anonymized data, or data with your organization’s written consent.

4. Legal Basis for Processing (GDPR)

If the EU/UK GDPR applies, our lawful bases are:

  • Contractual Necessity (Art. 6 (1)(b)) — to provide Services to your organization.

  • Legitimate Interests (Art. 6 (1)(f)) — to safeguard, improve, and market the Services (we balance these interests against your rights).

  • Legal Obligation (Art. 6 (1)(c)).

  • Consent (Art. 6 (1)(a)) for optional features or marketing where required.

5. Cookies & Similar Technologies

We use session cookies, local storage, and similar technologies for authentication, security, and analytics. You can control cookies through your browser settings, but disabling them may affect functionality.

6. Sharing & Disclosure

We share data only as necessary:

  • Within Walkover (affiliated entities under common ownership, bound by this Policy).

  • Service Providers & Sub‑Processors (cloud hosting, email delivery, analytics) under strict data‑processing agreements.

  • Third‑Party Integrations you enable (per scopes granted).

  • Corporate Transactions (merger, acquisition—subject to confidentiality).

  • Legal Requirements (court orders, lawful requests).
    We will notify you of legal requests where legally permissible.

We do not sell or rent Personal Data.

7. International Data Transfers

We are based in India, with servers and partners in multiple regions. When transferring Personal Data across borders, we rely on:

  • Standard Contractual Clauses (SCCs) or equivalent safeguards for EEA/UK data.

  • Adequacy decisions or explicit consent where applicable.

  • Digital Personal Data Protection Act, 2023 (India) compliance.

8. Data Security

We implement administrative, technical, and physical safeguards such as:

  • Encryption in transit (TLS 1.2+) and at rest (AES‑256).

  • Role‑based access controls (RBAC) & Multi‑Factor Authentication (MFA).

  • Network segmentation & firewalling.

  • Regular penetration testing & code reviews.

  • 24×7 infrastructure monitoring.

9. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting requirements. Upon contract termination, your organization may request deletion or export of data; backups are overwritten within 30 days.

10. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete Personal Data.

  • Object to or restrict processing.

  • Port data to another service.

  • Withdraw consent.

  • Lodge a complaint with a supervisory authority.

Please contact your organization’s administrator or email us at [email protected] to exercise these rights. We will cooperate with your organization to fulfil requests.

11. Children’s Privacy

The Services are not directed to children under 18. We do not knowingly collect Personal Data from children.

12. Changes to This Policy

We may update this Policy periodically. Material changes will be notified via email or an in‑app banner at least 14 days before the new version takes effect. Continued use after the effective date constitutes acceptance.

13. Contact Us

Walkover Web Solutions Pvt. Ltd.
405, Capt CS Nayudu Arcade, Old Palasia
Indore – 452001, Madhya Pradesh, India
Email: [email protected]
Phone: +91 731 2560056

If you have questions about this Policy or our privacy practices, please contact us using the details above.

Last updated: 25 April 2025